COMMON QUESTIONS:

WHEN WILL I RECEIVE MY ORDER?

-POST HAS BECOME EXTREMELY UNPREDICABLE SINCE COVID 19. TYPICALLY, OVERSEAS ORDERS HAVE BEEN TAKIING BETWEEN 4-10 WEEKS TO ARRIVE, ALTHOUGH SOME ENVELOPES HAVE BEEN ARRIVING OUTSIDE OF THIS TIME FRAME. ALL ORDERS ARE SENT FROM AUSTRALIA. IF 12 WEEKS HAVE PASSED AND YOU HAVEN'T RECEIVED YOUR ORDER, PLEASE CONTACT US.

MY ORDER WAS SHIPPED IN 2 ENVELOPES, BUT I HAVE ONLY RECEIVED 1 ENVELOPE. IS THE OTHER ENVELOPE LOST?

-THE ENVELOPE IS MOST LIKELY STILL ON IT'S WAY TO YOU. THIS IS A COMMON ISSUE, AND SOMETIMES THERE CAN BE MULTIPLE WEEKS BETWEEN THE ENVELOPES ARRIVING. THIS USUALLY MEANS THE ENVELOPES HAVE BEEN SEPARATED IN TRANSIT AND THEY HAVE TRAVELLED VIA DIFFERENT ROUTES,  ENCOUNTERING DIFFERNT CUSTOMS DELAYS ALONG THE WAY. THERE IS NO NEED TO WORRY UNLESS THE FULL 12 WEEKS DELIVERY TIME FRAME HAS PASSED.

DO YOU HAVE A TRACKING NUMBER FOR MY ORDER?

THE MAJORITY OF ORDERS ARE SENT IN STANDARD ENVELOPES, SO THEY DO NOT COME WITH TRACKING. UNLESS YOU PAID FOR THE $26 TRACKED SHIPPING OPTION AT THE CHECKOUT, THEN IT IS UNLIKELY THAT WE WILL HAVE A TRACKING NUMBER FOR YOU.

MY ANSWER HAS NOT BEEN ANSWERED ABOVE. HOW CAN I CONTACT YOU?

PLEASE CONTACT US AT INFO@COSMICKOALANAILS.COM, OR VIA FACEBOOK.

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